Dates for this course

13/08/12 - 31/08/12

01/10/12 - 19/10/12

Who should attend:

• Senior secretaries, executive secretaries and personal assistants to top-level management who wish to enhance their skills and knowledge
• Secretaries aiming for promotion to executive secretarial positions

Course objectives:

• To enhance your secretarial capabilities
• To appreciate the changing role of the secretary
• To carry out your work more efficiently and effectively
• To update your knowledge of modern office practice and procedures 

Course content:

• The changing role of the secretary
• Office organisation
• Effective business correspondence
• Report writing
• Managing workplace relationships
• Arranging meetings and taking minutes
• Event management
• Personal effectiveness, time management
• Presentations: theory, preparation and delivery
• Non-verbal intelligence
• Managing the support team
• Working effectively with your manager
• The departmental budget
• Motivating the team
• Influencing skills
• Itineraries and travel
• Business etiquette