Dates for this course

28/05/12 - 01/06/12

24/09/12 - 28/09/12

19/11/12 - 23/11/12

Who should attend:
• Executives, managers and other senior personnel involved in quality management
• Company decision-makers committed to the early achievement of world class quality standards

Course objectives:
• To evaluate the concept of ‘best practice‘ in quality management
• To evaluate the skills and resources needed to implement TQM processes
• To recognise the potential benefits of international quality certification

Course content: 

Introduction to TQM
• Development of TQM processes
• Stages of quality management
• Barriers to quality achievement
• Quality cost & customer satisfaction
• Achieving world-class standards

Principles of TQM
• Quality Management concepts
• Need to be customer focused
• Ensuring customer feedback
• Defining ‘Best Value’ in public service
• Need for employee feedback 

TQM Processes
• Elements of quality management
• Quality measurement processes
• Statistical quality control
• Quality assurance planning
• Continuous improvement planning 

Implementation of TQM
• Implementation methodology
• Quality audit procedure
• Use of diagrams in quality systems
• Recording & correcting defects
• Quality approval certification 

Success Strategies
• Need for committed leadership
• Overcoming resistance to change
• Building multi-skilled TQM teams
• Bench-marking quality parameters
• Setting up a work-centred QA project