Dates for this course

16/07/12 - 27/07/12

22/10/12 - 02/11/12

Who should attend:
• Senior and intermediate grade HR managers and
  practitioners, responsible for training and performance
  building strategies
• Line managers concerned with the development of their subordinates to meet contemporary
  challenges
• All managers who need to develop positive influencing skills and confident negotiating strategy

Course objectives:
• To meet essential staffing requirements and ideal profiles for vacant appointments
• To conduct training needs assessments, identify training gaps, followed by setting priorities
• To generate higher employee performance using financial incentives
• To understand the principles, benefits & challenges of assertive communication
• To learn and apply influencing techniques to improve performance
• To develop greater expertise in strengthening workplace relationships through the use of effective communication skills, emotional intelligence and NLP (Modern Applied Psychology)

Course content:

Week 1
• Corporate and strategic functioning
• Operational and tactical functioning
• Maximising your human capital
• Benefits of effective recruitment
• Recruitment and selection processes
• Use of Psychometric evaluation
• Recruit induction and orientation
• Performance appraisal objectives
• Alternative appraisal methodologies
• Effective and ineffective appraisals
• Rewards linked with performances
• Training and development strategy
• Analysis of training needs
• Cost-effective training delivery
• Skills transfer to the work-place
• Assessing work performance levels
• Setting realistic objectives and targets
• Monitoring and review processes

Week 2
• Assertiveness Skills – understanding the various models
• Effective Communication Skills
• Essential Listening and questioning techniques
• Building Rapport and common ground in Effective Negotiations
• Introduction to Neuro Linguistic Programming (N.L.P) & relationship building techniques
• Maximising good use of Body Language to positively influence
• Emotional Intelligence in Management
• The Influencing Strategy – Best Practice
• Achieving a win-win solution in Negotiation
• Negotiating features and benefits
• Personal Presentation and Coaching
• Influencing across cultural differences and global business relationships