Dates for this course

21/05/12 - 25/05/12

23/07/12 - 27/07/12

29/10/12 - 02/11/12

Who should attend:
• Suitable for both Managers and Directors, who would like to
  communicate with more influence and charisma
• All those aware of the necessity of being a positive influencer
  and confident negotiator
• Professionals wanting to enhance his or her management talent and skills portfolio
• Managers involved in roles where negotiation and influencing form an important aspect of their role
• Business Professionals involved in negotiation with clients, suppliers and employee relations &
  remuneration negotiations

Course objectives:
• Understanding the principles, benefits & challenges of assertive communication
• Learn and apply influence techniques to improve performance
• An overview of Emotional Intelligence and Advanced Management applications
• To become an expert at strengthening workplace relationships through the use of effective
  communication skills, emotional intelligence and NLP (Modern Applied Psychology)

Course content:
• Assertiveness Skills – understanding the various models
• Effective Communication Skills
• Essential Listening and questioning techniques
• Building Rapport and common ground in Effective Negotiations
• Introduction to Neuro Linguistic Programming (N.L.P) & relationship building techniques
• Maximising good use of Body Language to positively influence
• Emotional Intelligence in Management
• The Influencing Strategy – Best Practice
• Achieving a win-win solution in Negotiation
• Negotiating features and benefits
• Personal Presentation and Coaching
• Influencing across cultural differences and global business relationships