Course Ref: SS.3   Course Subject: Secretarial Skills

Dates for this course

13/08/12 - 24/08/12

01/10/12 - 12/10/12

Who should attend:
• Office managers, administrators, executive secretaries and
  personal assistants seeking to improve their skills and
  knowledge of administration and management
• Senior secretaries aiming for promotion to office management positions 

Course objectives:
• To enhance your managerial capabilities
• To manage your staff and resources more efficiently and effectively
• To update your knowledge of modern office practice and procedures
• To be able to deal with clients, staff and duties confidently
• To prepare for promotion beyond the secretarial role

Course content:
• Effective business correspondence
• Report writing
• Arranging meetings and taking minutes
• Event management
• Personal effectiveness, time management
• Presentations: theory and preparation
• Communicating effectively at all levels
• Leadership skills
• Team building
• Motivating others
• Performance management
• Working proactively