Dates for this course

18/06/12 - 01/01/70

17/09/12 - 28/09/12

12/11/12 - 23/11/12

Who should attend:
• Team leaders, section heads and other senior staff within supervisory or sub-supervisory roles
• HR development personnel responsible for the delivery of supervisory and inter-personal skills training

Course objectives:
• To learn methods for development of supervisory skills relevant to junior managerial grades
• To understand the implementation of a raft of core skills, as a foundation for higher managerial roles

Course content:

Leadership Skills
• Leadership styles
• Motivating individuals & groups
• Influencing & negotiating skills
• Inter-personal relationships

Organisation
• Organisation & Job Structures
• Time Management
• Delegation & Empowerment
• Team-building

Planning & Decision Making
• Planning & organising work
• Setting objectives & targets
• Problem solving & decision making
• Creative thinking

Communication and Presentation Skills
• Selling Ideas & Persuading
• Effective Report Writing

Staff Induction & Appraisal
• Staff induction procedures
• Subordinate appraisals
• Coaching & Counselling
• Disciplinary procedures

Manpower Planning & Control
• Methodology for manpower planning
• Dealing with wastage & skill shortages
• Maintaining your talent pool
• Career management & planning

Employee Relations
• Dealing with difficult employees
• Knowledge of national labour laws
• Proper use of grievance procedures
• Personal attitudes & behaviour

Training and Development
• Training and development strategy
• Analysis of training needs
• Cost-effective training delivery
• Skills transfer to the workplace