Dates for this course

16/07/12 - 03/08/12

22/10/12 - 09/11/12

Who should attend:
• Senior HR practitioners and managers responsible for the HR
  strategy of their organisations
• Senior managers with staff responsibilities for whole or part of
  the HR function
• Training and learning experts responsible for growth in talent and human capital
• HR development team leaders and senior staff whose roles require mature inter-personal skills
• Executives and Senior Managers required to make effective responses in crisis situations and
  pressures for change

Course objectives:
• To understand the concepts and definitions of Human Resources Management
• To develop a training strategy to fulfil organisational needs
• To develop staff selection processes and performance appraisal systems
• To appreciate the benefits of career management and creating personal development plans
• To comprehend how learning processes integrate with corporate performance
• To learn the Training Needs Analysis methodology and economic training delivery
• To sharpen communication and inter-personal skills for training
• To deliver training demands and evaluate the benefits effectively
• To understand how unwanted behaviours can cause conflict in the workplace

Course content:
Week 1
• Corporate and strategic functioning
• Operational and tactical functioning
• Maximising your human capital
• Benefits of effective recruitment
• Recruitment and selection processes
• Use of Psychometric evaluation
• Recruit induction and orientation
• Performance appraisal objectives
• Alternative appraisal methodologies
• Effective and ineffective appraisals
• Rewards linked with performances
• Training and development strategy
• Analysis of training needs
• Cost-effective training delivery
• Skills transfer to the work-place
• Assessing work performance levels
• Setting realistic objectives and targets
• Monitoring and review processes

Week 2
• Assertiveness Skills – understanding the various models
• Effective Communication Skills
• Essential Listening and questioning techniques
• Building Rapport and common ground in Effective Negotiations
• Introduction to Neuro Linguistic Programming (N.L.P) & relationship building techniques
• Maximising good use of Body Language to positively influence
• Emotional Intelligence in Management
• The Influencing Strategy – Best Practice
• Achieving a win-win solution in Negotiation
• Negotiating features and benefits
• Personal Presentation and Coaching
• Influencing across cultural differences and global business relationships

Week 3
• The art of mediation in conflict management
• Understanding the personal sequences of conflict behaviour
• How people's values and beliefs shape unwanted behaviour
• Written and unwritten rules about expectations
• Warranted and unwarranted conflict
• Motivation, stress and personal stressors
• The four states of assertiveness
• Mediating in disciplinary situations
• Policy issues and disciplinary procedures
• The 'laws' of disciplinary procedures
• Conducting a mediation interview
• Dealing with initial, problematic responses to mediation
• Defining grievance matters
• Grievances - how every manager should respond
• Modern interviewing techniques and skills in mediation