Dates for this course

16/07/12 - 03/08/12

22/10/12 - 09/11/12

Who should attend:
• Managers who seek increased their leadership skills
• Managers at all levels who want to improve their interpersonal    skills
• Managers who want to motivate and build teams in the workforce
• Managers who aim to raise the productivity of their subordinates

Course objectives:
• Give senior managers new tools for better management
• Improve employees' performance by increasing the skills of their managers
• Show how it is possible to increase productivity by effective communication, team-building,   delegation and motivation

Course content: 

Week 1 
• Evaluating management styles
• Influence of style on motivation
• Motivational audits
• Adaptability & effectiveness
• Listening skills
• Conflict resolution
• Effective Speaking
• Leadership skills building
• Models of leadership
• Adapting your own style of leadership
• How to instil vision and motivation in your team
• Selecting team members
• Role of the team leader
• Multi-disciplined teams
• Effective participation and providing resources
• Presentation skills and audience interaction
• Formal and informal presentations
• Elements of a successful presentation

Week 2
• Assertiveness Skills – understanding the various models
• Building rapport and common ground in effective negotiations
• Introduction to Neuro Linguistic Programming (N.L.P) & relationship building techniques
• Maximising good use of body Language to positively influence
• Emotional intelligence in management
• The influencing strategy
• Achieving a win-win situation in negotiation
• Negotiating strengths and weaknesses
• Personal presentation coaching
• Influencing across cultural differences and global business relationships

Week 3
• Preventing crisis situations by improved planning & control
• Selecting & training appropriate crisis team members
• Developing & implementing a crisis management plan
• Auditing wastage costs caused by chaotic situations
• Importance of accurate health & safety reporting
• Factors which create pressures for organisation change
• Maintaining communication & motivation during change
• Formulating cost-effective change proposals
• Methodology for overcoming resistance to change
• Importance of HR involvement in navigating change