A letter addressed to the editor of the Financial Times by Ian Mann - Managing Director of London Corporate Training:
9th Mar 2011

Monday 7th March 2011
Sir,
UK Border Agency
Mr. Liam Long's letter from Brussels rings another discordant note in the saga of the UK Border Agency. He tells of the loss of fees to a British university for the failure of his Russian wife to get a visa to study for her MBA in this country.
At a meeting at the MEA (Middle East Association) in London this morning I learned that the director of an Iraqi organisation wanting to come to Britain to buy materials for a construction project was so appalled at the difficulty in getting a British visa that he went elsewhere. A Shengen visa, allowing entry into 25 European countries (but not Britain), was obtained in two days; so much easier than having to apply for a Jordanian visa so that he could lodge his documents with the UK Border Agency in Amman; and then wait expensively in a hotel for up to three weeks to know whether his application was approved or not. This particular fiasco cost British exports the tidy sum of €7,000,000.
My own experience based on three visits last year to Kurdistan, northern Iraq, is an equally sorry tale of failure to help the UK get out of its present financial mess.
The Iraqi director of a Norwegian oil company wanted to fly to Scotland to buy equipment. He flew to Amman and waited for his visa to be approved. Eventually he ran out of time and had to return to Iraq. He went instead to Europe (but not to Britain).
At a new power station in Erbil, capital of Kurdistan, I was much impressed by all the latest Swiss generating equipment. There I was told that a party of a dozen engineers had wanted to come to the UK to source machinery. The visa delay caused by UK Border Agency was too much for them. European visas, available in two days, were a much better bet. It has since been noted that they spent a total of nearly US$80 million in France and Germany.
Following pressure in various quarters, including from this organisation, the office of the deputy-consul in Erbil has this year been upgraded to full consular status. This means that Iraqis can now deposit their visa applications there without having to go to Amman. A great improvement; but this can still take up to three weeks for visas to be approved.
The present troubles in Libya are causing a loss of business to many British organisations, including London Corporate Training, where we have been providing quality management training for many years. We have to look for other markets and indeed have recently signed an agreement with the Erbil Chamber of Commerce. This means that senior members of the Chamber will be coming to London where they will have the opportunity to learn the latest techniques and ideas for doing business at top level – that is, if they can get their visas in time.
If Mr. Cameron and the Chancellor of the Exchequer are really serious about creating “an enterprise culture” in this country they really must get a grip on the UK Border Agency. The Prime Minister, In his own words, has declared war on “officials who concoct ridiculous rules that make life impossible for small firms”. Equally impossible for large firms. And, of course, don’t forget the UK Border Agency.
Yours faithfully,
Ian Mann Managing Director London Corporate Training
HR Administrator Agip KCO, KazakhstanIt was a very useful training course that we can use in our lives and especially during working time. The trainers were very intelligent and gave me lots of advice on how I can resolve some problems at work.